Shipping policy

 Shipping & Delivery Policy

At **FHIF (Fawcett & Hadley Interior Furnishings)**, we aim to provide a smooth, reliable and convenient delivery experience. We understand that purchasing furniture is an important investment, and we work hard to ensure your order reaches you safely and on time.

1. Order Processing & Dispatch

- All orders are dispatched within **1–5 working days** after successful order confirmation.
- Working days exclude weekends and public holidays.
- Once your order has been dispatched, our delivery team will arrange delivery to your provided address.
- Please ensure that your contact details and delivery address are accurate when placing your order.

2. Free Standard Delivery

We offer **FREE delivery up to the ground floor**.

Our standard free delivery service includes delivery to your property at ground-floor level, subject to reasonable vehicle access and delivery arrangements.

3. Additional Floor Delivery Charges

For customers requiring delivery to upper floors, the following additional charges apply:

- **Ground Floor:** FREE Delivery
- **1st Floor:** £20 Additional Charge
- **2nd Floor:** £40 Additional Charge

Please inform us in advance if your delivery address requires access to the first or second floor so that the appropriate delivery arrangements can be made.

4. Delivery Access & Customer Responsibilities

- Customers must ensure there is suitable access to the property for delivery.
- Please check doorways, hallways, staircases and other access points before delivery.
- Customers should inform us of any access restrictions or special delivery requirements before dispatch.
- Additional delivery charges may apply where extra handling or special arrangements are required.

5. Delivery Day

Please ensure someone is available at the delivery address to receive the order.

We recommend checking all packages and boxes upon delivery and reporting any visible damage or missing items to our customer service team as soon as possible.

6. Delivery Delays

Although we aim to dispatch all orders within 1–5 working days, unexpected circumstances such as severe weather, transport disruptions or operational issues may occasionally cause delays. We will do our best to keep customers informed.

7. Contact Us

If you have any questions regarding your delivery, additional floor charges or order status, please contact our customer service team.

**FHIF – Fawcett & Hadley Interior Furnishings**

Thank you for choosing FHIF. We appreciate your business and look forward to serving you!